The careful process of individually crafting your frame by hand was started by artisans on Monday 03rd February, 2020.
Product id: EG123456
PRODUCT MANUFACTURE START DATE: 03 February 2020
PRODUCT MANUFACTURE END DATE: 14 February 2020
After more than 50 individual steps over the course of 10 days, your handmade frame was completed on Friday 14th February, 2020.
OZEANO HQ QUALITY ASSURANCE CHECK: 05 July 2020
Your frames passed rigorous quality assurance checks by two members of our team on Thursday 05th March, 2020.
LENSES FITTED: Certified-Zeiss, polarised, anti-scratch
Your frames are fitted with lenses from world-leading lens manufacturer, Carl Zeiss. The Zeiss-certified lenses are polarised and have an anti-scratch coating applied to the front and back.
MANUFACTURING LOCATION: Port Macquarie, New South Wales, Australia
Your eyewear was carefully handmade in Ozeano's artisanal facility in Port Macquarie, a short drive up the coast from the Ozeano Headquarters in Sydney, Australia.
DISTRIBUTION LOCATION: Sydney, New South Wales, Australia
Your eyewear was distributed from Ozeano Headquarters located on the shores of Bondi Beach in Sydney, Australia.
Certificate of authenticity
All Ozeano eyewear comes complete with a certificate of authenticity, containing the unique product ID of your frames, and a date stamp of the certification.
Product ID on temple
The unique 8-digit alphanumeric Product ID of your eyewear is also laser engraved on the inside of the left temple of you frames.
1 year Warranty
All Ozeano eyewear comes with a 1-year manufacturer's warranty from the invoice date / date of certification against any manufacturer's or material defects. We will replace or repair any purchased Ozeano eyewear where the product is faulty as a result of a manufacturing, material or fitting defect.
You must inform Ozeano of such defects within a reasonable period of time, and in any case, within one month of the date on which they are identified. Abused or mistreated eyewear, and general wear and tear, will not be covered under this warranty under any conditions. This warranty applies to frames and lenses sold by Ozeano. It does not apply to accessories that are provided by us for free with your purchase. Scratched lenses fall within normal wear and are not covered by the warranty, unless the lens issue is already present at the time of delivery. Lenses can, however, be replaced with our 'Lens replacement' offering.
We offer one free replacement of our certified-Zeiss, polarised and scratch-resistant lenses within 2 years of invoice date / date of certification. We can provide replacement lenses any time after the initial 2-year cover period, for a total cost of $80 AUD plus shipping costs.
Ozeano will not repair or replace any product that is deemed to be damaged from a direct result of obvious stress to the the product or general wear and tear. It is up to the discretion of Ozeano, in all their capacity and knowledge, to decide the cause of a defect or break to Ozeano lenses.
For further information about our lens replacement offering, visit the 'Lens replacement' page.