Returns & Warranty
Free 60-day returns
If for any reason you are not completely happy with your purchase, just return the goods within 60 days, and we will offer you a full refund of the purchase price, or exchange for a different product.
When returning to us, please ensure all goods are packed into their original packaging, the package is securely sealed, and as far as possible the goods are in their original condition.
Shipping costs of returns, both within Australia and Internationally, will be at your expense.
If you wish to make a return, simply contact us using the online form, or directly at firstname.lastname@example.org, and one of our customer support team will be glad to assist you.
Subject to all goods being returned undamaged, we will refund your money within 30 days of receiving the Goods.
All Ozeano eyewear comes with a 1-year manufacturer's warranty from the invoice date / date of certification against any manufacturer's or material defects.
We will happily replace or repair any purchased Ozeano eyewear where the product is faulty as a result of a manufacturing, material or fitting defect. You must inform Ozeano of such defects within a reasonable period of time, and in any case, within one month of the date on which they are identified.
Abused or mistreated eyewear, and general wear and tear, will not be covered under this warranty under any conditions. This warranty applies to frames and lenses sold by Ozeano. It does not apply to accessories that are provided by us for free with your purchase.
Scratched lenses fall within normal wear and are not covered by the warranty, unless the lens issue is already present at the time of delivery. Lenses can, however, be replaced with our 'Lens replacement' offering.
For further information about the warranty, visit our terms and conditions, or contact customer support.